Refund policy

In the realm of retail, the return and exchange process is a critical component of customer satisfaction and trust. It is essential for both merchants and consumers to understand the guidelines that govern this process to ensure a seamless experience.

Enjoy peace of mind with our 7-day return policy, valid from the date your order is delivered. Kindly note that return shipping expenses will be covered by the customer.

To initiate a return or exchange, the item must be unused and in the same condition as it was received. This includes retaining the original packaging, which should also contain the respective product poster. Such measures are vital as they help maintain the integrity of the product and ensure that it can be resold if necessary.

Additionally, a valid proof of purchase is required to process any return or exchange. This can be provided in the form of an order confirmation email or a receipt. The importance of this documentation cannot be overstated, as it serves as verification of the transaction and aids in expediting the return process.

For customers wishing to proceed with a return or exchange, it is advisable to contact the merchant directly. This can be done via email or through a designated messaging platform, such as WhatsApp. When reaching out, it is crucial to include the order number and the reason for the return. This information facilitates a more efficient handling of the request and allows the merchant to address any potential issues promptly.

Upon receipt of the returned item, the merchant will conduct an inspection to ascertain its condition. Following this assessment, customers will be notified regarding the status of their refund or exchange. This step is essential as it ensures that all returns are processed fairly and in accordance with the established guidelines.

If the return is approved, the merchant will issue a refund to the original method of payment. Alternatively, if a replacement item is requested, it will be dispatched accordingly. It is important to note that the processing time for refunds may vary. Typically, it may take several business days for the funds to appear in the customer’s account, depending on the financial institution involved.

In conclusion, understanding the return and exchange policy is crucial for both merchants and consumers. Adhering to the outlined procedures ensures a transparent and efficient process, ultimately contributing to a positive shopping experience.